Delete your account
A straightforward process, whenever you need it.
You control your account. Choose a 30-day recoverable closure or request immediate permanent deletion, including when you cannot sign in.
Delete in the app
Sign in, open My account → Delete account, and follow the confirmation steps. Choose either a recoverable 30-day closure or immediate permanent deletion. Both sign you out and block the account immediately. The permanent option cannot be undone.
Can't sign in?
Email us from your account email address. We may ask you to verify ownership without requesting your password or one-time code.
Request account deletionWhat happens to your information?
With the recoverable choice, your account, linked social sign-ins, profile, and matching score history remain securely stored for up to 30 days, but your sessions are revoked and access is disabled. Sign in with the same verified credentials during that period to restore everything. When it expires, identifying account information is erased by cleanup. If you choose immediate permanent deletion, no recovery is possible; scores remain only after de-identification for other participants. Legal or security retention exceptions are described in our Privacy Policy.
Remove offline games
Offline games and their recent scores are stored locally on your device. You can discard a saved game in the offline menu; clearing the app's data or uninstalling may also remove local records.
Need help?
Contact support@kachuful.com for deletion requests or questions. No app installation is required to access this page.
Kachuful.com · Account deletion and privacy support